2008 ANLA Management Clinic live(1)

ANLA Management clinic logoWell it’s in full swing now. Everyone is hear the events have started, na dthe 1st lunch has been eaten.

Last night’s opening reception was a good one as usual, catching up with old friends, and accquaintances. Seeing former attendes from past WCI events-including the 1st Philosophy of Design Symposium(PoD), and making a few new friends.

A new thing at the clinic this year is small networking receptions held by the sponsors, called Hospitality Receptions. I spent most of my time at the Garden Media Group reception . . . Susan McCoy knows how to throw a good party-some of the finest beverages that Kentucky has to offer.

As I understand it, the Bailey Nurseries party was slammed full all evening, shoulder to shoulder. I never made it that far.

This AM the opening keynote was byMick “yo-yo man” Lunzer , and Carr Hagerman. These guys had a innovative approach to looking customer service/sales . . . through the eyes of what they’ve learned as street performers plus throwing in the “human approach” to the work. Interesting stuff including a line that stuck with me;

Celebrate human roughness.

Another that I thought was great;

An idiot with a commitment is dangerous.

And finally;

Fear is the #1 killer of employee engagement.

Good way to start the conference.

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