Last night’s opening reception was a good one as usual, catching up with old friends, and accquaintances. Seeing former attendes from past WCI events-including the 1st Philosophy of Design Symposium(PoD), and making a few new friends.
A new thing at the clinic this year is small networking receptions held by the sponsors, called Hospitality Receptions. I spent most of my time at the Garden Media Group reception . . . Susan McCoy knows how to throw a good party-some of the finest beverages that Kentucky has to offer.
As I understand it, the Bailey Nurseries party was slammed full all evening, shoulder to shoulder. I never made it that far.
This AM the opening keynote was byMick “yo-yo man” Lunzer , and Carr Hagerman. These guys had a innovative approach to looking customer service/sales . . . through the eyes of what they’ve learned as street performers plus throwing in the “human approach” to the work. Interesting stuff including a line that stuck with me;
Celebrate human roughness.
Another that I thought was great;
An idiot with a commitment is dangerous.
Fear is the #1 killer of employee engagement.
Good way to start the conference.